How can we help?

Help & FAQs

Getting Started

How do I create a Dallas Upscale Cleaning Account?

When you book online an account will automatically be made for you.

If you’d like to create a account without booking, click login  at the top right of any page on and chose Sigh Up. After confirming your email you’ll be able to book, edit, and cancel cleaning appointments, view your cleaning service history with Dallas Upscale Cleaning, and more.

Do you service my area?

We service most of DFW area, please feel free to reach out if you have any question.

What is included in a standard cleaning?

Our cleaning services includes dusting, vacuuming, sweeping and mopping the floors in all rooms. Cleaning the bathrooms, including mirrors, toilets, showers and baths. Cleaning the kitchen, including wiping down appliances, counters, sinks and cabinet doors. Washing and drying dishes and putting them away. Changing bed linens and making the beds. Removing garbage and recycling. Restocking personal items such as toilet paper, tissues, etc. General tidying up of the rooms. This includes putting away toys, decluttering and light organizing.

Do you bring your own cleaning supplies, products and equipment?

Yes, all supplies are provided or you can also opt to have us use your supplies. Just let us know.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Manage Your Account

How do I reset my password?

To change password, to your Dallas Upscale Cleaning account. Click on your name at the top right of the page and choose “Change Password”.

How do I change my address?

To change address, login to your Emily’s Maids account. Click on your name at the top right of the page and choose “Edit Contact Info”. Once done click “Save Changes”.

I’ve Never had Maid Service, How do I Get Started?

Book online instantly, hassle free or call for a free consultation. An estimate can be provided over the phone.

Many people prefer an initial detail cleaning to start, then switch to routine cleaning service at a frequency that suits them. House cleaning is hard work, and a first detail cleaning is by far the most labor intensive as we are bringing a house up to sparkling clean. After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness.

We can also do a first time regular cleaning. Even though less time than a detail cleaning, it requires much more work than a scheduled, reoccurring regular clean. Rest assured, no matter how we start, we don’t mess around with clean.

Trust & Safety

Can I trust my cleaning professional?

All of our folks are interviewed and pass background checks. Only about 7% of the people that apply end up working as a Dallas Upscale certified cleaner.

Do the cleaning professionals go through a background check?


Both criminal background and reference checks.